Commercial Strategy and Planning
Pragmatic and holistic approach to strategic and tactical planning
The Challenge
Three interconnected businesses lacked alignment and clarity in their brand and commercial strategies. This led to inconsistent planning and missed growth opportunities.
The Solution
We conducted a comprehensive strategy review, analysing market trends, competitors, and customer journeys. Through an intensive, focused workshop with cross-functional teams, we redefined the business strategy, clarified brand positioning, and prioritised actionable tactics. By the end of the week, all three businesses achieved clarity and alignment.
The Value
- Focused Investments: Rationalised spending and prioritisation to drive sustainable growth.
- Sharper Execution: Clearer accountability and focus on fewer, high-impact initiatives.
- Boosted Morale: Employees were energised by a shared vision and actionable goals.
Launch Planning Capabilities
Reigniting launch momentum for maximum impact
The Challenge
A fragmented launch strategy led to inconsistent planning and missed opportunities to maximise product impact.
The Solution
We introduced a robust launch planning framework, prioritising critical success factors such as stakeholder alignment, customer insights, and cross-functional collaboration. Hands-on coaching enabled the team to confidently execute the launch plan and adapt as needed.
The Value
- Stronger Launches: Increased preparedness and effectiveness in market execution.
- Aligned Teams: Clear roles and responsibilities ensured smooth collaboration.
- Sustained Growth: Repeatable processes that elevated future launch readiness.
Insights Capabilities
Driving an insights culture through on-the-job learning
The Challenge
Teams struggled with developing actionable insights from data due to a lack of structured processes and training. This hindered their ability to make customer-centric decisions.
The Solution
We co-created a capability programme centred on customer insights, combining theory with practical exercises. By embedding insights into daily routines and focusing on real-world applications, we helped the team unlock deeper customer understanding.
The Value
- Enhanced Skills: Teams became proficient in identifying meaningful insights.
- Actionable Results: Insights directly informed marketing strategies and decision-making.
- Sustainable Culture: A mindset shift towards customer-centric thinking across the organisation.
Omnichannel Strategy
Strategic review of the Omnichannel Focus
The Challenge
The omnichannel approach relied on a checklist of channels rather than a customer-centric strategy, leading to diluted impact and irrelevant content.
The Solution
We crafted an omnichannel strategy grounded in deep customer insights and clear objectives. By prioritising meaningful touchpoints and aligning them with customer needs, we delivered a strategy that was engaging, relevant, and measurable.
The Value
- Improved Relevance: Content and channels aligned with customer expectations.
- Increased Engagement: Messaging that cut through the noise and resonated deeply.
- Scalable Model: A framework to refine and replicate for future campaigns.